Dear Team,
On August 29th, Nano will be increasing the pricing on four models. Please reply back to this email stating “Confirmed” as a proof of receipt.

ThoseThe models and pricingprices are:

Nano-CIC-Recharge-JH-R/B $347, plus tax where applicable
Nano-CIC-Recharge-DC-JH-R/B $497, plus tax where applicable
Nano-X2R-DCi-B $547, plus tax where applicable
SIGMA-Plus-B $697, plus tax where applicable

If customer’s inquire about why the increase occurred, respond only with the scripting below, so all agents are in unison on the wording, and we are not confusing the customers or other agents.

“Our pricing has increased because Nano has been growing a lot in the last year, and in order to offer you 5-star customer service with exceedingly higher expectations than in the past, we have increased our staffing and operations to cater to you, the customer, as expected.”

It is mandatory that all of us are cohesive in this execution, and it will count towards your QA as an auto-fail if it is not strictly followed, this. That is how serious this is.

If you have questions or concerns, please feel free to email me at keri.steen@nanohearingaids.com. Thanks!

Best,
Keri Steen
Operations Manager
Nano Hearing Aids”