Dear Customer,

I’ve gone throughreviewed your email, and I have been looking closely into all the aspects that might have become reason forcontributed to your unsatisfactory experience.

Please accept my sincere appolgies,apologies. I have relayed this to my team, and we are working
intoreviewing all the small elemants, whichelements to ensure that this does not happen again.

I have also contacted the relevant departments, and we are aiming to get back to you within 5-7 working days, with a detaildetailed explanation and a possible reasonreasons that might have resulted intocontributed to an unsatisfactory product.

Once we fully review the complaint, we shall get back to you with the possible compensation,
Or any otheror another solution thatto satisfy your and our standards.

Once again, Thankthank you for letting us know about this issue.

Many Thanksthanks,

Aaron