Corpus Christi Medical Center - Parallon/HCA Healthcare
Patient Access Manager-Manager, March 2019- Current2019–Current
 Model Modeled AIDET guidelines in all interactions with the patient and ensured staff adheringadhered to the patient experience expectation. Responsbile for conducting daily, monthly, and quarterly audits on registrations by the employees to identify strengths and weakness. Monitored facility operations of Patient Access functions such as pre-registration, benefit verification, prior authorization and service payment to ensure daily operations are maintained according to standards. Reviewed Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in SSC Service Level Agreements. Supervised, trained and evaluated staff as(as many as 45 employeesemployees) to achieve maximum process daily. Worked closely with another ancillary department on implementations of the trauma process.

Corpus Christi Medical Center - Parallon/HCA Healthcare
Patient Access Team Lead, October 2017- March2017–March 2019
 Assisted with the QA process, reports and insured compliance of all work related activities. Assisted Patient Access Registrars through on the jobon-the-job training, education and registration support. Practiced in performance improvements activities. Served as liaison between upper-level management and clinical staff in the Emergency Room.

Rockport Coastal Care
Revenue Manager-Manager, January 2017- September2017–September 2017
 Generated cash summary report and system report for internal review, federal and state audits. Inputted/verified financial informational within billing systems, maintaining accurate and complete financial data for residents. Monitored unpaid claims, denied claims, discrepancies with various insurance companies. Followed processes to set up resident’s claimresidents' claims with the correct diagnosis codes and fillingfiled in timely fashion to secure payment. Reconciled accounts and followed up on any delinquent accounts to ensure 99% collection. Improved billing process, which leadled to an increase in insurance reimbursement by 60% compared to previous year.