Transport is a study field that has been challenging researchesresearchers. The increasing demand for transportation systems to incorporate the principles of sustainability in the different stages of a project (i.e., planning, design, construction, operation, and maintenance) makes a good case for harnessing the power of advanced tools and technologies. [1] Companies have to use these technologies and efforts to be competitive to transport their products efficiently.

Logistics have undeniable strategic importance and organizations can reach new markets and improve the service level to their customers by outsourcing. To maximize the benefits of the relationship between a contractor and outsourcedoutsourcer it is a necessary alignment of their goals and objectives. Thus, this paper developed a model that connects the perceptions of both parties. This model was based on the trade-off matrix, Prioritypriority matrix and importance-performance analysis matrix. A case study was adopted, considering two companies located in Caruaru-PE, Brazil. This case study highlights the divergent perceptions among the companies studied and proposes some actions to the outsourced company to create synergy in the supply chain and mitigate problems with different perceptions.