Good evening.

Sadly, your response to our last e-mail regarding the server was not expected.

A mutual treatment for the agreement between the two sides should be maintained, a. A client pays to get certain services done by the company that they have contracted, otherwise. Otherwise, they have all rights to demand a complete or a partial refund, depending on the situation.

As for our state, we rented a “working” server provided with certain properties such as active protection against DDoS attacks and such, with. With your side complementing thatus, there will be no issues. evenEven if there is an active issue/attack, the server will still be running online, as mentioned in your details about the anti-DDoS program information on your subscription programs.

We were charged €177 for renting, maintenance, and security, all. All we had in return was a two-daystwo-day online server, and another 10 days either being shut down from your side or due to your company being out-of-service for some reason, without even considering notifying your clients about the suspension of the services.
As mentioned in previous e-mails, this situation affects our company directly, either be byby losing clients, or losing funds directly to service that is not working as it was meant to be, or at least as we have read in your contract programs with your clients.

As for the third time mentioning this in e-mails, we demand a full refund on the costs that we were charged with, we. We no longer want to continue this service, this. This service has damaged our company severely, we. We do not want an apology as we have received from your side earlier. SimplyWe simply want a refund.
Otherwise, we wouldwill have to comply with the PayPal policy to force a refund.