A specific feature of my current role is difficult customers, with language difficulties, needing special assistance. I recently had a customer who came tointo my branch to collect a large amount of money sent from abroad. I asked him a few questionquestions, whatwhich is standard procedure in comparable situations. One of the questions concerned his home country, since he said that runs the business in his home country which isof Germany. When I noticed he had difficulties understanding the paperwork, I started to speak German, to help him understand everything. I was surprised when I realized he didn't have a clue what I was talking about, and could not say any word in his supposedly native language. I decided to analyze his passport in greater detail, and I’ve noticed that one line in his passport indicated that document was forged. Consequently, I had to inform competent services about the situation.