Includes discussion about ( FS System- Change management process) Applications in the business
If there are changes to the system by Operations mManagement, or other, what are the procedures and process by which bthe changes are carring.ed out,
Efor example :

• Ensure the existence of requests through BRD
• Ensuring the effectiveness of the process opening request ( Ticket) change in smart system and responsible predetermination
• Ensure a monitoring and follow –up the requests (tickets )in smart system